Shirtsy Return & Refund Policy – Kurtis & Coord Sets
At Shirtsy, we want you to be completely satisfied with your kurtis and matching coord sets. Here’s our policy for returns and refunds:
1. Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in original condition, with all tags attached.
- Only products purchased directly from Shirtsy are eligible.
2. Non-Returnable Items
- Customized or personalized kurtis and coord sets.
- Items damaged due to misuse or improper care.
- Final sale or clearance items.
3. Return Process
- Contact shubhfashion08@gmail.com within 7 days of delivery to request a return.
- Include your order number, product details, and reason for return.
- Our support team will guide you on how to send your kurti or coord set back.
4. Refunds
- Refunds are processed after inspecting the returned item.
- Approved refunds will be credited to the original payment method within 7-10 business days.
- Shipping charges are non-refundable, except for defective or incorrect items.
5. Exchanges
- Exchanges depend on stock availability.
- To exchange, return the original item following the return process and place a new order for the replacement.
6. Defective or Incorrect Items
- If your kurti or coord set is defective or incorrect, email shubhfashion08@gmail.com within 48 hours of delivery.
- We will provide a replacement or full refund, including shipping costs.
7. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Use a trackable shipping service to ensure your return reaches us safely.